Terms & Conditions – nalin-costumes.in

TERMS & CONDITIONS - COSTUME & ACCESSORIES HIRE

Booking Confirmation: To secure a reservation, the Hirer must pay the Total Invoice Amount in full, comprising the Rental Fee, Refundable Security Deposit, and any applicable Packaging & Delivery charges.
24-Hour Rental Policy: All rentals are billed in multiples of 24 hours. Fees are calculated per day and are not specific to the program duration or actual hours used. No pro-rata refunds are issued for early returns.
Security Deposit: A refundable deposit calculated as twice the Rental Fee or a minimum of ₹200 (whichever is higher) is mandatory. This is refunded via Cash, UPI, or Bank Transfer upon the return of all items in "As-Is" condition.
Late Returns: Costumes must be returned on the scheduled date within business hours or the pre-agreed timeframe. Overdue returns automatically incur additional charges in 24-hour increments.
Payment Uniformity: We recommend using a consistent payment method (Cash/UPI/Bank Transfer) for the entire transaction. We reserve the right to switch the refund method for the security deposit should technical challenges arise.

Biological Soiling: Any item returned with biological stains (including but not limited to urine, vomit, or blood) will incur a mandatory Cleaning Surcharge.
Infant/Performer Care: For infants, toddlers, and mascot performers, the use of diapers or pull-ups is strictly advised to prevent accidental soiling.
Professional Maintenance: Do not attempt to wash, hand-wash, or dry-clean costumes without prior consultation. Our fabrics require specialized professional care to prevent damage.
Sanitary Standards: For health and safety reasons, personal innerwear must be worn under all rental costumes.

"As-Is" Basis: All costumes are rented in "As-Is" condition. While we ensure high standards of hygiene, minor signs of previous wear are normal. The Hirer must inspect items thoroughly at the time of pickup or delivery.
Pickups: For in-person pickups, items are deemed in "good condition" once they leave our premises.
Third-Party Logistics: For deliveries (e.g., Dunzo, Porter), the Hirer bears the actual two-way cost and any delivery delays. If an order arrives damaged or incomplete, the Hirer must notify us via WhatsApp with photographic/video evidence within 30 minutes of receipt. Failure to do so renders the Hirer liable for the damage or loss.
Packaging: Specialized garment bags or boxes must not be discarded. Missing or damaged original packaging will result in a replacement fee.

Major Damage: Costs for restoring permanent stains, burns, or fabric tears will be deducted from the security deposit.
Total Loss: If an item is lost or damaged beyond repair, the Hirer is liable for the Full Replacement Value (current market price for recreation).
However, we value your health and appreciate prompt feedback regarding any issues.